Terms of Service

Effective Date: March 1, 2026  •  Website: preva.ai

1. Service Description

PREVA is an AI personal assistant platform with persistent memory that can help manage email, calendar, and other connected services, and perform tasks on your behalf.

2. Eligibility

You must be 16 years or older to use the Service.

3. Account Registration & Responsibility

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activity that occurs under your account
• Providing accurate and up-to-date information

4. Acceptable Use

You agree not to:

• Use the Service for illegal, harmful, or abusive activities
• Attempt to exploit or harm the Service, infrastructure, or other users
• Abuse the AI systems, including prompt injection or attempts to override safeguards
• Reverse engineer, copy, or scrape the Service or its models
• Upload malware or perform denial-of-service attacks

5. Subscription Plans & Pricing

Current subscription tiers (subject to change):

• Lite: $19/month
• Personal: $49/month
• Pro: $99/month
• Business: $149+/month

We may update pricing with notice. Changes apply at the next billing cycle.

6. Billing & Payments

• Payments are processed through Stripe.
• Plans auto-renew unless canceled.
• You can cancel at any time; access continues through the current paid period.
• No refunds for partial months or unused time, unless required by law.

7. Customer Data & Ownership

• You own your data.
• PREVA receives a limited license to process your data solely to deliver the Service.
• We do not sell your data.

8. Connected Services

If you connect third-party services (e.g., Gmail, Google Calendar, Google Drive):

• You authorize PREVA to access those services on your behalf
• You can revoke access at any time through your provider
• We are not responsible for changes, outages, or limitations in third-party services

9. AI Limitations & Disclaimers

AI systems can make mistakes. The Service:

• May produce inaccurate or incomplete outputs
• Is not a substitute for professional advice (legal, medical, financial, etc.)

You are responsible for verifying critical information before acting on it.

10. Uptime & Support

We use commercially reasonable efforts to keep the Service available. No SLA is guaranteed for standard plans. Business tier customers may obtain an SLA by separate agreement.

11. Termination

Either party may terminate this agreement with 30 days' notice for paid plans.

Upon termination:

• You may export your data for 30 days after termination
• After that period, data may be deleted according to our retention policy

12. Limitation of Liability

To the maximum extent permitted by law:

• PREVA is not liable for indirect, incidental, special, consequential, or punitive damages
• PREVA's total liability will not exceed the amount paid by you to PREVA in the 12 months prior to the claim

13. Indemnification

You agree to indemnify and hold harmless PREVA from claims, damages, liabilities, and expenses arising from your misuse of the Service or violation of these Terms.

14. Governing Law

These Terms are governed by the laws of the State of Florida, without regard to conflict of law principles.

15. Dispute Resolution & Arbitration

All disputes will be resolved by binding arbitration on an individual basis. Class actions are waived.

The arbitration will take place in Florida unless otherwise required by law.

16. Changes to These Terms

We may update these Terms from time to time. For material changes, we will provide 30 days' notice.

17. Contact

Questions about these Terms:

• Email: support@preva.ai
• Mailing Address: 334 2nd Ave S #1103, Saint Petersburg, FL 33701